Investigation Service - £29.99 INC

Free of charge if repair option is undertaken

• Initial investigation to determine the fault of the device, includes the quotation for repair.

• Determine if it is financially viable to carry out a repair

Advanced Investigation Service - £39.99 INC

Will be charged even if repair option is undertaken

• This is for investigation services which take longer than the standard investigation service. This is generally needed for investigations that require hardware to be temporarily changed to confirm to fault.

• Initial investigation to determine the fault of the device, includes the quotation for repair.

• Determine if it is financially viable to carry out a repair

Setup new PC/Notebook - £65.00 INC

• Activate Operating System

• Create a local/Microsoft account.

• Complete all updates; Windows drivers etc.

• Transfer files from your old device to new.

• Install one software package, for example Anti-virus/Internet Security

• Additional Software Installation £25.00. Or £48.00 if that software needs configuring (Like Outlook for example)

PC/Notebook Health Check - £69.99 INC

• Hardware diagnostics, check for software and operating system problems

• Clean and remove temporary files            

• Carry out a disk clean up                         

• Blow out system with compressed air (Desktop only)

• Hardware upgrade advice

Software Install - £25.00 INC

Microsoft Office, Antivirus, Acronis True Image etc - Customer to provide correct login credentials otherwise a £15 password reset admin fee applies

• This does not include software configuration – This is £48.00 including the installation of the software

Software Install & Configuration - £48.00 INC

• This includes configuration of Microsoft Office, Acronis True Image etc - Customer to provide correct login credentials otherwise a £15 admin fee applies

• For example; Configuring mailboxes within Microsoft Outlook or Configuring Acronis backup routines.

Component Fitting Service - From £25.00 INC

Memory, hard drive, graphics card, card reader, optical drives & much more.

Notebook Screen Replacement - Labour from £48.00 INC

• Quotations to be provided FREE OF CHARGE

• Replacement screen price NOT INCLUDED, this is to be quoted separately.

Build PC/Rebuild PC Including Cable Management - £100.00 INC

• If operating system work is required, then please see our operating system reinstallation/installation fee.

PC Clean - £15.00 INC

• Blow out system with compressed air

• External case clean with professional anti-static cleaner

Virus Removal - £49.95 INC

• Removal of virus’, malware, rootkits, adware, bundleware infections*

• occasionally following virus rectification, the operating system can fail to operate correctly, requiring a reinstallation of the Operating system

Data Transfer - £34.95 INC

• Transfer files from any device to another device

Data Recovery

£55.00 INC - Stage One:  Data Retrieval

• Transfer files from a non-working device; Device does not boot into Windows etc.

£139.99 INC - Stage Two:  In-House Data Recovery

• Attempt to retrieve inaccessible, lost, corrupted, damaged or formatted data

• Transfer recovered files to a new/existing internal/external hard drive or other forms of storage (Storage purchased separately) *Amount of data recovered is dependent on extent of damage and this is still charged if not all data is recovered.

£888.00 INC - Stage Three:  In-Lab Data Recovery

• In-lab data recovery engagement fee - £128.00 INC (non-refundable no matter the outcome)

• In-lab data recovery success fee - £760.00 INC (this only gets charged if some form of data recovery is successful)

• The hard drive will most likely be dissembled in a clean room environment to see whether the drive platters can be read by alternative means.

• Recovered data is made available on cloud storage account for 30 days (or returned on external drive if large quantity)

Home Onsite Engineering Services - £80.00 INC per hour

• If a senior engineer is required, our standard labour fee applies: £108 INC per hour

• If traveling time is any longer than 40 minutes (round trip) half the travelling time will be charged. Free travel time if you're located within the below radius.